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AI Module 03 · Care Team & Patient Engagement

One unified messaging platform connecting care teams, physicians, case managers, patients, and families.

All-in-one communication and document management—with Broadcast, Scan, Fax, Print, eSign, and secure document storage.

IDGClinicians · Murphi appOffice & field care team
9:41
Murphi.aiIDG
Emily J. · Care teamRN · MD · SW · Chaplain · Aide
RNRN · SarahShortness of breath increased overnight.
MDPhysicianIncrease nursing visits; continue comfort O₂.
SWSocial WorkerDaughter needs caregiver support.
JDJessica · daughtervia SMSThank you. She had a rough night.
Message care team…↑
SMSPatients & families · SMSNo app, no download
9:41
RHRiverside HospiceText message
Hi Jessica, Sarah (RN) will visit your mom today at 2 PM.Thank you. She had a rough night.We’ve added an extra visit. The chaplain will call you tomorrow.❤️ That helps so much.
BroadcastScanFaxPrinte-SignStored
Built to healthcare standards✓HIPAA Compliant✓SOC 2 Type II✓ISO 27001✓FHIR · HL7✓End-to-end encrypted
100%Instant notification
delivery
95%Instant responses from
patients for care messages
0Apps for patients and
families to download
BUILT FOR THE WHOLE TEAM

Clinicians on Murphi. Patients and Families can continue on SMS.

Office and field staff collaborate in secure threads, while patients and families simply text back.

1IDG THREADS

One thread per patient, for the whole team.

RNs, physicians, therapists, social workers and chaplains coordinate in one secure place — in the office or in the field.

✓Every discipline in one conversation✓Orders and updates in real time✓Searchable history in the chart
IDG · Emily J. · Care teamLive
RNMDPTSWCH5 members · IDG
RNSarahRN · 9:12SOB increased overnight; weight up 3 lb.
MDDr. BrownPhysician · 9:20Add a nursing visit today and increase Lasix to 40 mg.
SWAmandaSocial Worker · 9:31Daughter needs caregiver support — I’ll call this afternoon.
Message the care team…
2BROADCAST

Reach everyone in seconds.

Send weather alerts, schedule changes and reminders to patients, families and clinicians at once — and see who read and replied.

✓Target patients, families or staff✓Delivery, read and reply tracking✓100% instant notification delivery
Broadcast · Weather alert
✓Patients180✓Families52✓Clinicians16
Storm tonight — some visits may shift. We’ll text your new time by 8 AM. Reply STOP to opt out.
248 / 248 sent
248Delivered231Read94Replied
3PATIENT & FAMILY SMS

No app. No login. Just text.

Patients and families reply by plain SMS, and every reply lands right in the care team’s thread in Murphi.

✓Works on any phone✓Replies flow into the care team thread✓95% instant responses for care messages
SHSunrise Home HealthText message
Sarah (RN) will visit your mom today at 2 PM.Thank you! She had a rough night.We’ve added an extra visit this week.
Text message
Murphi · Emily J. thread
JDJessicavia SMSThank you! She had a rough night.
RNSarah · RNAdding an extra visit — texting her now.
✓ Delivered by SMS
4PHI-SECURE & HIPAA

Secure by design.

Every message is encrypted, access is role-based, and every action is logged for compliance.

✓HIPAA compliant · SOC 2 Type II✓Role-based access✓Full audit trail
Audit log · Emily J.
PHI protectedHIPAA compliant · SOC 2 Type II
✓Message encryptedIn transit & at rest
✓Viewed by Dr. Brown2:04 PM
✓SMS sent to Jessica2:06 PM
✓Access restrictedRole: RN, MD
DOCUMENTS, HANDLED

Scan, fax, e-sign and document storage.

Every form moves from the patient’s kitchen table to the chart without a trip to the office.

SCAN

Snap any form. Get a clean copy.

Clinicians capture consents, orders and med lists with the phone camera — auto-cropped, enhanced and readable.

✓Auto edge detection and cropping✓Signatures recognized✓Filed to the right patient
CONSENT FOR CAREE. Johnson
Scan result
✓Edges detectedAuto-cropped
✓Text enhancedReadable
✓Signature foundE. Johnson
Consent for care · 1 pSaved
FAX

Fax without the fax machine.

Send plans of care and orders to physicians and facilities straight from Murphi — with delivery confirmation.

✓Send and receive from Murphi✓Delivery confirmation saved✓Inbound faxes filed to the chart
Fax · Outbound
Dr. Brown’s officeTo: (555) 014-2290 · 4 pages
Plan of care · 4853 pp
Consent for care1 p
Queued2:10 PM
Sending · 4 of 4 pages2:11 PM
Delivered · confirmation saved2:12 PM
Sending…✓ Fax delivered
E-SIGNATURE

Signed on any device.

Physicians, clinicians and patients sign plans of care and consents from a phone, tablet or computer.

✓Physician, clinician and patient signing✓Signature requests by SMS✓Time-stamped audit trail
e-Sign · Plan of care · 485
PLAN OF CARE · MARGARET C.
DIAGNOSISI11.0 · Hypertensive HD w/ HF
FREQUENCYSN 2w4 · PT 2w4 · HHA 1w4
GOALSWalk 150 ft with walker; weight stable
ORDERSFurosemide 40 mg daily; fall precautions
I certify this patient is under my care and approve the plan of care.
R. Brown MD
SIGNERS
RBDr. R. BrownPhysicianSigned
SWS. WilliamsRN · Case managerSigned
EJEmily J.PatientSent by SMS
09/25/26 · 2:14 PM · audit trail saved
DOCUMENT STORAGE

Every document, in one chart.

Everything scanned, faxed and signed is stored to the patient chart and synced to your EHR.

✓Organized by document type✓Searchable and secure✓Synced to your EHR
Emily J. · Documents
AllConsentsOrdersMedications
Consent for careScanned · signed · 09/25Signed
Plan of care · 485Faxed · e-signed by Dr. BrownSigned
Medication listUploaded by RN · 09/25New
Physician ordersReceived by fax · 09/24Filed
✓ Stored in chart · synced to EHRYour EHR
HOME HEALTH & HOSPICE

Built for how your teams actually work.

Visit coordination · Tuesday
Snow advisory — 18 visits rescheduled32 notified
PTDavid · PTMoving Emily J. to 2 PM — OT can take 11 AM.
OTAmanda · OTConfirmed. I’ll update the plan of care.
EJEmily Johnsonvia SMSThanks! 2 PM works for me.✓ Confirmed
HOME HEALTHCoordinate every visitKeep nurses, therapists, aides and patients in sync — even when the schedule changes.
✓Visit reminders by SMS✓Instant schedule changes✓PT · OT · ST coordination✓Physician orders by fax
Hospice · Jennifer B. · Family & IDG
SWAmanda · Social WorkerRespite care arranged for Thursday.
CHDaniel · ChaplainWeekly visit moved to Friday at the family’s request.
JDJessica (daughter)via SMSThank you — that helps us so much.
Bereavement outreach · 13 monthsScheduled
HOSPICESupport the whole familyGive IDG teams and families one steady line of communication.
✓IDG care team threads✓Family updates by SMS✓Chaplain & SW follow-ups✓Bereavement outreach
FAQS

Frequently asked questions

01Do patients and families need to download an app?

No. They receive and reply to plain SMS text messages — replies appear in the care team’s thread in Murphi.

02Who can join a care team thread?

Anyone on the patient’s team — RNs, physicians, therapists, social workers, chaplains and aides — with role-based access.

03Is messaging HIPAA compliant?

Yes. Messages are PHI-secure and HIPAA-compliant, with encryption, role-based access and a full audit trail.

04Can we send faxes and collect e-signatures?

Yes. Scan, fax, print and collect e-signatures from Murphi, and every document is stored to the patient’s chart.

05Does it sync with our EHR?

Where supported and authorized, documents and communication records are returned to your EHR through APIs, approved integrations or configured workflow automation. Connectivity method and supported workflows vary by EHR, product version, available interfaces, customer permissions and configuration.

Keep every clinician, patient and family connected.

See the care team thread and family SMS in action — in a 30-minute demo.