AI-Related Terms & Conditions
Murphi.ai
Owned and Operated by Deskfactors Inc.
A Delaware C Corporation
Version 2.0
Effective Date: April 17, 2026
Last Updated: April 17, 2026
These AI Terms of Use (these “AI Terms”) govern all artificial intelligence, machine learning, natural language processing, RPA, and Agentic AI features provided through the Murphi.ai and MurphiConnect.ai platforms. These AI Terms apply to: ambient AI clinical documentation; coding validation (ICD/CPT); OASIS scoring suggestions; compliance reports; contract analysis; patient engagement AI; RCM workflow automation including claims, denials, and appeals; RPA and Agentic AI agents; autonomous and rules-based workflows; Murphi Engage AI features; and any future AI capabilities. These AI Terms are supplemental to the Terms of Service. In the event of conflict, the Terms of Service controls. In the event of conflict with a signed BAA, the BAA controls for PHI matters. These AI Terms do not constitute a BAA.
Customer owns both input data and output data, including all AI Outputs. Murphi owns the Platform, models, algorithms, and underlying technology. Murphi retains a license to use De-Identified Data, feedback, corrections, and suggestions to improve its Services. De-identification may be performed using expert determination, safe harbor, and/or Murphi’s proprietary algorithms, individually or in any combination. De-identified data may be used without limitation. PHI-specific usage governed by applicable BAA. Ownership of outputs does not imply accuracy, completeness, or reliability, and does not increase or modify Murphi’s obligations or exposure in any way.
AI Outputs may not always be accurate, complete, current, or reliable. All outputs — including coding suggestions, OASIS scoring suggestions, clinical documentation, compliance assessments, contract analysis, claim preparation data, appeal documentation, and all other outputs — are suggestions only. AI Outputs are not authoritative, binding, verified, or guaranteed. AI Outputs may contain inaccuracies, omissions, or errors.
All Users must review and validate all AI Outputs before any reliance, action, submission, or decision. Outputs are not a substitute for professional judgment, medical advice, legal advice, or regulatory compliance decisions. All coding, billing, compliance, clinical, and contractual decisions require independent professional review. Exception: where Customer has consented to autonomous workflows (Section 17), those may execute without real-time review, but Customer assumes all responsibility. Clinical decisions always require human review regardless of configuration.
AI Services do not make autonomous clinical decisions. All clinical decisions require human review and authorization. The Platform is not a regulated medical device. Human-in-the-loop is mandatory for clinical decisions and cannot be waived.
AI Services provide informational and workflow support only. They do not diagnose, treat, cure, or prevent disease. Not subject to FDA premarket review. Designed to meet 21st Century Cures Act Section 3060 exclusions: (a) not intended to acquire/process medical images or signals; (b) intended for display to a healthcare professional; (c) intended for independent HCP review; (d) HCP not intended to rely primarily on the software.
Use of AI Services does not create any fiduciary, agency, attorney-client, medical, advisory, or other professional relationship between Murphi and any user, customer, patient, or third party.
Murphi is a technology platform and AI processing layer. Not an auditor, arbitrator, validator, adjudicator, or decision-making authority. Does not independently verify data accuracy, completeness, or compliance. All responsibility remains with the data provider.
Ambient AI processes Voice Data for transcription and documentation. Output quality depends on audio quality, environmental conditions, speaker clarity, accent, language, and recording completeness. Murphi is not responsible for inaccuracies from poor audio, incomplete recordings, ambient noise, or speech recognition limitations. Customer solely responsible for patient consent under all applicable laws.
All coding suggestions (including ICD, CPT), OASIS scoring recommendations, claim preparation data, appeal documentation, compliance reports, and all other outputs generated by Murphi are provided for informational and assistive purposes only and require mandatory independent professional review. Murphi does not provide medical, coding, billing, legal, or compliance advice. Customer shall not rely solely on Murphi outputs for any clinical, coding, billing, or regulatory decision-making. Murphi does not guarantee coding accuracy, scoring accuracy, claim acceptance, reimbursement outcomes, or regulatory compliance. Murphi shall have no liability whatsoever for claim denials, overpayments, underpayments, recoupments, regulatory penalties, False Claims Act liability, OIG audit costs, CMS TPE reviews, or any other regulatory, financial, or legal consequences arising from the use of the platform. Customer assumes sole responsibility for all coding, billing, documentation, submission, and compliance decisions. Murphi does not act as a billing provider or clearinghouse. To the extent the platform enables or facilitates claim submission through third-party integrations, Murphi acts solely as a technology intermediary and does not independently submit, validate, or assume responsibility for any claims.
Outputs are analytical reports for informational purposes only. Not legal advice, financial advice, or negotiation services. Murphi is not a negotiation agent. Not responsible for financial outcomes of payer negotiations or contractual decisions.
Outputs may reflect biases in training data, input data, or third-party data. Commercially reasonable efforts to mitigate bias; no guarantee of elimination. Customer responsible for evaluating outputs for fairness and anti-discrimination compliance. Murphi is not responsible for disparate impact from Customer’s use of outputs.
AI Outputs depend on quality of input data. Murphi does not independently verify data from any source. Errors in input may cause inaccurate outputs. Murphi not responsible for output errors attributable to input data quality.
Outputs and actions from RPA Agents and Agentic AI depend on third-party platform accessibility and responsiveness. Murphi is not responsible for errors, data corruption, data loss, or unintended actions from these interactions. All liability lies solely with Customer or Partner.
Prohibited to manipulate, probe, exploit, or circumvent the AI system, including adversarial inputs, prompt injection, jailbreaking, or extraction attempts. Murphi not responsible for outputs generated through adversarial or manipulative activity.
Prohibited: using outputs as sole basis for clinical decisions without review; submitting AI-generated claims without verification; representing outputs as verified or guaranteed; using outputs to discriminate; generating misleading, harmful, or deceptive content.
Certain features may execute without real-time human intervention where Customer has consented and configured. Murphi is not responsible for any autonomous workflow outputs, decisions, or consequences. Customer is solely responsible for all aspects. Clinical decisions always require human review regardless of configuration.
Murphi may use data to operate, maintain, and improve Services and models. De-Identified Data may be used without limitation. PHI-specific model training governed exclusively by applicable BAA.
Murphi does not guarantee any specific outcome. All risk of reliance lies with Customer and User. Performance metrics are estimates, not guarantees. Customer’s ownership of output data does not alter any disclaimer or risk allocation. Murphi is not responsible for any decisions, actions, claims, or consequences based on AI Outputs, including professional malpractice, clinical negligence, medical errors, coding errors, billing errors, or any other professional error, even where such professional used or relied upon AI Outputs.
The general disclaimer set forth in the Terms of Service applies in full to all AI Services and AI Outputs. Murphi is not responsible for any losses, damages, costs, penalties, fines, sanctions, or adverse outcomes of any kind arising from or related to AI Services or AI Outputs.
All financial terms, including liability caps, indemnification obligations, and financial remedies relating to AI Services, are governed exclusively by the applicable Platform Licensing Agreement, Order Form, or SOW. These AI Terms do not create any financial obligation running from Murphi to Customer or any third party.
Murphi may, at its discretion and as needed, update its AI Services to address applicable U.S. federal AI laws as they evolve. Murphi may notify Customers of material updates as it determines appropriate.
These AI Terms are supplemental to the Terms of Service. In the event of conflict, the Terms of Service controls. In the event of conflict with a signed BAA, the BAA controls for PHI matters. These AI Terms do not constitute a BAA.
Murphi reserves the right, at its sole discretion, to modify, update, or replace these AI Terms, Terms of Use, and Privacy Policy from time to time. Any material changes will be effective upon posting or as otherwise specified. Murphi may, but is not obligated to, provide notice of such changes. Customer’s continued access to or use of the platform following the effective date of any updates constitutes acceptance of the revised terms. If Customer does not agree to the revised terms, Customer must cease use of the platform.
Notwithstanding any updates, modifications, or replacements to these Terms from time to time, any provisions, rights, obligations, or conditions set forth in prior versions of the Terms that are not expressly modified, superseded, or addressed in the most current version shall continue in full force and effect and are hereby incorporated by reference into the then-current Terms. In the event of any inconsistency, conflict, or ambiguity between the then-current version of the Terms and any prior version, such inconsistency shall be interpreted in a manner that most effectively preserves the intent, enforceability, and protection of Murphi.ai’s rights, interests, and remedies, and such interpretation shall prevail.
For questions regarding this policy,
Contact Deskfactors Inc.
Email: [info@deskfactors.com](mailto:info@deskfactors.com).
END OF AI TERMS OF USE