Frequently Asked Questions

Murphi.ai is an AI-native platform built for U.S. healthcare. It automates four workflows — clinical documentation, patient collections, compliance reporting, and contract analysis — inside the systems providers, EHR platforms, and RCM companies already use. Operated by Deskfactors Inc., headquartered in Durham, North Carolina.

Murphi.ai is operated by Deskfactors Inc., headquartered in Durham, North Carolina, USA, with a development center in Bangalore, India.

It's a platform. Four live modules — Ambient AI, Patient Collections, Revenue Assurance, and Contract Analyzer — all under one integration. Deploy one or all four. Each runs inside your existing EHR without a rip-and-replace.

Home Health, Hospice, Palliative Care, Primary Care, Mental and Behavioral Health, Specialty Clinics, Health Systems, and Skilled Nursing. Murphi.ai also serves EHR companies, RCM companies, coding and billing consultants, QAPI firms, and accreditation bodies.

Murphi.ai is horizontal — it covers clinical documentation, patient collections, compliance reporting, and contract analysis in one platform. It's fully white-label, embeds via encrypted API in 15 days, absorbs zero token cost to partners, and holds zero data rights. Most AI tools are point solutions. Murphi.ai is infrastructure.

Voice-to-note clinical documentation. Clinicians record visits and Murphi.ai generates structured clinical notes — OASIS, SOAP, PIE, BIRP, DAP, IDG — synced to the EHR before the visit ends. 98.7% transcription accuracy. 55 languages. Medication scan and handwriting capture supported. Status: Beta.

Reads outstanding AR from your EHR. Sends a personalized SMS payment link. Patient pays via ACH, credit, debit, or QR code. Payment posts back to EHR automatically. Provider paid within 48 hours via Everyware gateway. AR cycle from 100+ days to 15. Status: Live.

28 AI compliance reports — 15 for Home Health (F2F, OASIS accuracy, Coding Review, ADR, PDGM, Recertification, and more) and 13 for Hospice (CTI Validator, HOPE, IDG, EOLRBA, Level of Care, and more). CHAP and ACHC aligned. 90–95% AI accuracy with structured human review workflow. Status: Beta.

Uploads payer contracts, generates plain-language operating manuals, and surfaces underpayments, non-compliant clauses, and reimbursement gaps. PADU Plus methodology. Includes a contract repository for managed care departments. Built for health systems and RCM companies. Status: Beta.

Coming soon: Engage (HIPAA-compliant messaging), Billing & Claims Post-Acute, Billing & Claims E&M, Referral & Intake, and Credentialing.

Yes. Modules are independent. You can start with Patient Collections, add Ambient AI later, and never touch Contract Analyzer. One integration covers all four when you're ready.

EHR and RCM companies embed any Murphi.ai module into their platform via encrypted REST API, SSO, or iFrame. Fully white-labeled — your logo, your UI, your pricing, your customers. Murphi.ai is invisible infrastructure. Zero token cost to you.

Most integrations go live in 15 days via API, SSO, or iFrame. Complex EHR integrations with custom workflows typically range from 4 to 12 weeks. Our team stays hands-on through every step.

Post-Acute EHRs: WellSky, Axxess, Kantime, MatrixCare, HCHB, Netsmart, Careficient. Health System EHRs: Epic, Cerner (Oracle Health), Athena, ECW, Allscripts, NextGen. Any EHR supporting FHIR R4 or HL7 v2 can be integrated via Agentic AI, RPA, or Direct API.

Agentic AI (autonomous EHR navigation), RPA (robotic process automation), FHIR R4, HL7 v2, and Direct REST API. Carefluence FHIR adapter (current partner) and Rhapsody (available) for third-party adapter paths.

Murphi.ai absorbs all AI infrastructure and token costs. PaaS partners pay a platform fee — not per-token charges that erode margins as usage grows. Your cost is fully predictable regardless of usage scale.

You do. All input and output data belongs entirely to you and your customers. Murphi.ai holds zero data rights — contractually guaranteed in every agreement.

Yes. Full HIPAA compliance with BAA executed at onboarding for every customer. All PHI encrypted at rest (AES-256) and in transit (TLS 1.2+). Zero-trust architecture. PHI never transmitted unencrypted.

HIPAA compliant, SOC 2 Type II certified, and ISO 27001 certified. Security documentation including SOC 2 report, penetration test results, and ISO certificate available under NDA on request.

No. Customer data is never used to train foundational AI models. All data remains completely isolated from model development. This is contractually guaranteed in every customer and partner agreement.

Yes. A fully executed Business Associate Agreement is available for every Murphi.ai customer and covers all services, integrations, and data processing activities.

Amazon Web Services (AWS) and Google Cloud Platform (GCP). Geo-redundancy with regional failover ensures continuous availability.

Murphi.ai absorbs all AI infrastructure and token costs. Partners pay a platform fee — not per-token charges that grow with usage. Margins stay predictable as your customer base scales.

Yes, fully. Your logo, your UI, your pricing, your customer relationships. Customers never see Murphi.ai — they see your product, enhanced by AI.

Visit our Contact Us page and our team will respond within one business day. We'll understand your care setting, EHR environment, and modules of interest — then map out a deployment plan tailored to your organization.