Customer Operations

Our dedicated technical support framework covers client deployments across all platforms. Tickets are addressed strictly by priority, with critical integration disruptions routed directly to on-call engineering squads.

Response Commitment

Within one business day for standard tiers; under 2 hours for enterprise P0 incidents.

Coverage

All US time zones — Eastern, Central, Mountain, Pacific

Direct Email

info@murphi.ai — for urgent issues

What to include in your ticket

➝ Your organization name and EHR
➝ Module affected (Ambient AI, Revenue Assurance, etc.)
➝ Description of the issue
➝ Steps to reproduce (if applicable)
➝ Screenshots or error messages if available

Submit a Support Ticket

Fill in the form below and our team will get back to you within one business day.

First Name *

Last Name *

Email Address *

Organization Name *

Primary EHR Platform (if integration issue)

Affected Murphi.ai Module *

Issue Details *